Customer Testimonials
I recently bought a truck Ford F150 and got the run around on the truck. Then was showed a different truck that was ragged out on the inside. I told the salesman and the Sales manager ( Freddie) that I di not want the Red truck I was showed and He brought me back in the dealership and went over number once again and said we are dealing on the gray truck. Once all was said and done he tried to put my in the wrong truck ( Red Truck). He was very rude when I stated that was not the truck ...
Service after the sale in non-existent unless you are a well known name in the town. On the phone they are very rude ..... I was asked after being told that they would make me an appointment in a week on a potentially serious problem .... why can they not find me on Facebook??? I don’t understand what me being on Facebook has to do with the service that I need. I will use Hixson in Alexandria like in the past and I will never do business with Billy Wood Ford again. The first thing I said when I bought the ...
The experience was great, the entire staff was very friendly and helpful! I saw what I wanted online, made a appt, was in and out in a hour
Got approved, my credit ran 8 times, then they told me the vehicle was sold. Would never go to this dealer ship again if this is their business practice.
My son recently went to Billy Wood Ford In Jena La, he purchased a vehicle and had a lot of trouble with the vehicle. But the problem that he had with the vehicle was communicated and then fixed.
Saturday I went to Billy Wood Ford expecting to be bombarded by pushy salesmen like it had been at other dealers . It was raining and the nicest salesman , Toby Spillers , came out carrying his umbrella . He ask if he could help us and when we pointed to one we liked he even agreed to bring it in their shop out of the rain for us to look at . At the other places we looked we had to stand out in the rain . Toby Spillers and the crew at Billy Wood worked hard to give me the best deal they could . ...
Dave James was our salesman. We drove 2.5 hours. The gentleman was awesome to deal with, no hassle. Gave us top Pay on our trade in. Would and will recommend him in the future
David James did a great job helping us with our trade and working the deal to satisfy both parties. I would and will recommend them in the future!
Brought my 2014 focus in because the transmission was slipping. They told me not to worry about it and they actually had a new one put in. I love these guys and would recommend them to anyone
My son recently bought a new Ford f 150 from them. The sales person was nice but knew nothing about trucks. It's a good thing my son knew what he was looking at. Then , they are in a major hurry for us to take the truck with us home so they can make a sell. My son took it home and went to his bank the following day being we live 1 hour and a half from them. He personally brought the check back to them and they were supposed to put him a inspection sticker and a 60 day license on ...
My wife and I researched several vehicles we were interested in, and easily browsed the online inventory before scheduling a visit/test drive. Once I entered my information regarding the specific vehicles of interest and requested an appointment, I received a call from Lucas within a matter of minutes. He filled me in on what was available, and listened patiently while I filled him in on what we were looking for. Upon arrival at the dealership, we were quickly greeted by Lucas, who made us feel at home with his easy going personality and understanding of our expectations. We easily ...
Billy Wood Ford sold me a flood vehicle for premium. I brought this to their attention and tried to return it less than 24 hours and they claimed I owned it when I left the lot. Only rating a one star because any less was not an option.
Accidently locked my keys in the truck a couple of blocks away from the dealership. I have the added roadside assist from ford, so I called the dealership. I was told they would charge me 500 to tow it, regardless of the road side assist I bought there. Salesman told me to "call the city police. They might open it for you". They did, but that's not their job!
Bought a used car at night. Was not informed of any defects. Car had no freon, inside door handle loose, chips of paint hidden by license plate holder front, scratches, no lug lock socket, and dents. Salesman was as sleazy as they come. Several honest dealers within 50 miles. Buyer be ware, this place is a ripoff.
